Refund policy

We have a 30-day return policy, which means you have 30 days after you receive your item to request a return.If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of receipt for a refund or exchange less Giratree's shipping cost for sending the item to you. Additionally, customer pays return shipping unless otherwise verified with a customer representative. If you receive a damaged item or the wrong item, we will cover the return and reshipment shipping costs.

You can cancel or change your order within 24 hours of placing your order without paying any fees. But after more than 24 hours, once we have shipped your order, we will not be able to cancel the delivery, after the order is already in transit, shipping may be charged, which will be borne by the customer. If you need to cancel your order, please contact us as soon as possible.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at service@giratree.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We will provide you with a detailed delivery address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@giratree.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You have 72h If you would like to report damages, or should there be any issues that would require a replacement or spare piece for your ordered furniture, please read the following steps carefully:
Make sure to retain the packaging and packing materials of our products to successfully resolve your claim.
Submit clear photos of the exterior and internal packaging and the issue that is being reported, along with a photo of the shipping mark (the white sheet on the box with the barcode)
Finally, provide a brief explanation of the issue and how it occurred.

If you receive a product with wrong or damaged accessories, please rest assured that we will provide you with free replacement parts.

Exceptions / non-returnable items
× Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
× Products are damaged by misuse, mishandling, or poor maintenance (such as man-made damage, violent installation).
× We are unable to accommodate returns / exchanges / refunds for the following items:
1. Any item marked as 'Clearance' or specified as on 'Final Sale'
2. Any form of Display items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, Please remember it can take some time for your bank or credit card company to process and post the refund too.